| ,Total Quality Management ,2nd ed | , Essex: Pearson Education Limited , 1998 , 9 |
|---|---|
| 20- Lennart Sandholm, Op cit, P | 9- Stephen Harrision, Total Quality Management, Public Administration Quarterly, Vol 16 No |
| 20- Lennart Sandholm, Op cit, P | , Upper Saddle River : Prentice — Hall , 1999 ,p |
|---|---|
| , Upper : Prentice Hall: Saddle River , 1999 ,P | ,Total Quality Management ,2nd ed |
| 11- Lennart Sandholm, Total Quality Management, Sweden: Student litterature, Lund, 2000 , PP | , Upper : Prentice Hall: Saddle River , 1999 ,P |
|---|---|
| , Essex: Pearson Education Limited , 1998 , 9 |